QUOTATIONS: The purchaser is responsible to verify all quotation descriptions, quantities and sizes. Quotations are valid only for the material and terms specified. Any quantities quoted are in direct relation to the prices given. Any change in quantity or specifications will be subject to a change in the quoted price.

TERMS: Net 30 days unless stated otherwise.

TAXES: In addition to the purchase price, the contractor will pay any federal, state and local sales, excise, use or other taxes arising from the sale or delivery of the products or the use thereof, unless an appropriate exemption certificate is provided to W.A. Roosevelt Co.

FREIGHT: Freight, unless otherwise stated, is the responsibility of the purchaser.

DELIVERY: W.A. Roosevelt Co. reserves the right to make delivery in one (1) shipment unless otherwise agreed upon at time of order. Orders are subject to partial shipment at our option. If an order has multiple releases specified by the purchaser, each release will be treated as an individual order, relative to freight allowance and minimum billing. All delivery dates are estimated as closely as possible based on information available from the manufacturer. W.A. Roosevelt Co. will make every effort to ship within the time promised. However, delivery dates will not be guaranteed. Drop shipped orders, with a destination other than the agreed upon location(s), are subject to all costs incurred by the change in destination.

ON-DOCK ORDERS: Material put on our dock for pick-up becomes the property of the purchaser and will be invoiced immediately -- NO EXCEPTIONS.

AMENDMENTS OR CANCELLATIONS: Amendment to, or cancellation of any product or service, must be agreed to by both parties. Confirmation required may be verbal, written, fax or electronic, at the discretion of the W.A. Roosevelt Co. All costs, including restocking charges, incurred as a result of amendments or cancellations, will be the responsibility of the requesting party.

LIABILITY: W.A. Roosevelt Co., and its suppliers, shall not be liable in contract or otherwise for any special, indirect, incidental or consequential damage whatsoever.

CLAIMS/DAMAGE/DISCREPANCIES: Claims for shortages or damaged goods must be noted on the freight bill prior to signing for receipt of the material. Any concealed damage or shortage claims must be made to the delivery carrier within 48 hours of receipt of material.

BILLING QUESTIONS/ DISPUTES: W.A. Roosevelt Co. will make every effort to resolve billing questions or disputes promptly. To expedite your inquiry please provide the following, preferably in writing, within 60 days of invoice date:

Name and account number
The invoice number that contains the error
The reason why you believe there is a mistake

RETURNS/RESTOCKING: W.A. Roosevelt Co. recognizes that there may be an occasional need to return purchased material. To be assured of prompt credit to your account please supply the following information:

Original Invoice number and Date (or copy of Invoice)
Product number and Description
Reason for return

The following material does not qualify for credit:

Overages from shipments purchased with negotiated pricing
Material not purchased from us
Material not in salable condition
Material must be returned with original cartons
Special order material that we cannot return to the manufacturer
Obsolete or close-out inventory
Damage or shortage claims beyond 48 hours from receipt of material
Material beyond 120 days of invoice

STOCK MATERIAL: There is no restocking charge for material returned within 30 days of the invoice date. You will be charged a restocking fee for material returned beyond 30 days as follows:

Returned from 30 to 90 days of invoice date: 10% restocking charge
Returned from 90 to 120 days of invoice date: 25% restocking charge

NON-STOCK MATERIAL: All sales of specially ordered material are considered final. W.A. Roosevelt Co. at their discretion may contact the manufacturer with a special request for return authorization. The material cannot be returned until this authorization is given by the manufacturer and the terms and conditions of the return have been agreed upon by both parties. If return is authorized, the following will apply:

A minimum restocking charge of 25% (this may be higher depending on manufacturer)
A charge for any additional handling fees and all related freight charges

Please note: When material is returned to the manufacturer, credit will be issued as soon as we receive credit from the manufacturer.

WARRANTY MATERIAL: Many of our products offer extra value in the form of manufacturer's warranties. The following information is necessary for processing warranty claims:

When returning defective product -

Original invoice number and date
Product number and description
Detailed description of defect
Product date code, if applicable


When servicing or returning product with a serial number -

Model and serial numbers
Date of installation
Date of failure
Homeowner name, address, and telephone number