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W.A. Roosevelt Company Frequently Asked Questions (FAQ) Q. What day(s) does the truck
deliver to my area?
A. Our trucks deliver daily to a variety of cities throughout Wisconsin,
southeastern Minnesota and northeastern Iowa. Click
here to locate the delivery schedule for your area.
Q. What days are you closed?
A. Following is the holiday "closed" schedule for 2010.
La Crosse
Friday, January 1
Monday, May 31
Monday, September 6
Thursday, November 25
Friday, December 24
Monday, December 27
Madison/Plover/New
Berlin/Rice Lake
Friday, January 1
Monday, May 31
Monday, September 6
Thursday, November 25
Friday, November 26
Friday, December 24
Monday, December 27
Q. What types of credit cards do you accept?
A. We accept Mastercard, Visa, Discover and American Express.
Q. Who do I call with questions on my statement?
A. Contact the Accounts Receivable department in La Crosse at 608-781-2000.
Q. Who do you sell to?
A. We sell to contractors, industrials and institutions through our wholesale
division and to retail through the showroom.
Q. What do I need to do when I receive a direct shipment from the manufacturer?
A. When material is shipped direct, it becomes your responsibility to thoroughly
inspect all material for shortage and damage prior to signing the carrier's freight bill.
Failure to note discrepancies on the freight bill indicates your acceptance of the
shipment in the condition received. If you give the transportation company a clear receipt
for goods that have been damaged or lost in transit, you do so at your own risk and
expense.
Since we are unable to assume any liability for the condition of direct shipments, we
have put together a document which gives procedures and guidelines for receiving freight
from carriers. This would be very helpful in educating anyone who will be responsible for
accepting shipments at your place of business or job site. You may request a copy of this
document entitled, "Guidelines for Receiving Common Carrier Freight" from
any customer service representative at the W.A. Roosevelt Company or click here to download now {pdf format}. The actual filing and processing of any claims is your
responsibility.
Q. How can I return a product?
A. Call your branch for a return goods pickup with the following required
information: account number, invoice number, date of purchase and item number.
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